Tuesday, 7 January 2014

Civic body to launch mobile apps for efficient services

Name: Kritika Bhatia
Sources: The Times Of India
Date: January 6, 2014

Mumbai:  The BMC (BrihanMumbai Municipal Corporation) is set to launch mobile apps that can help the residents of the city to access civic services like getting the drains cleaned up and clearing the garbage, complaint redressal, procuring of certificates and licenses, tax payment and monitoring of files for civic projects. It can also be used for hospital appointments.
Since cell phones are highly used in the city, the BMC plans to start the service this year. They believe that mobile technology will make the access to these services hassle-free. Additional Municipal Commissioner, SVR Srinivas, said, "People have to spend money every time they visit the ward office for some work. We hope the mobile technology will make these services available to them fast and without hassles. A similar technology is used abroad."
According to Srinivas, the mobile app can be downloaded at a nominal fee and citizens will pay individually for each of the different services. "They will get an immediate response and a receipt for the payment. Shop owners can get their licenses, water and property tax can be paid here, hence saving citizens the trouble of visiting the ward office every two months for that. It's a part of our IT vision and we will roll it out fully by year end. Once a resident uses the apps, his/her mobile number will become a unique identification number that will be registered with the BMC. After the completion of the registration, citizens will receive a text message, telling them that they can download the applications," said Srinivas. 

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